Last updated: August 31, 2026

At Bitcounts, we understand that accounting, tax, and digital asset information can be highly sensitive. Our work may involve cryptocurrency transaction histories, wallet addresses, exchange records, financial statements, tax information, and other confidential business or financial information.

This Privacy Policy explains how Bitcounts Inc. (“Bitcounts,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit bitcounts.org, contact us, request our services, or engage us as a client.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Bitcounts.

Information You Provide Directly

When you contact us, request a consultation, submit an inquiry, or engage our services, we may collect:

• Name
• Email address
• Phone number
• Company or business name
• Job title or professional information
• Country, state, or other jurisdiction
• Information contained in your inquiry or communications with us
• Information necessary to schedule meetings or consultations
• Billing and payment information
• Other information you voluntarily provide

Client Accounting and Tax Information

When you engage Bitcounts for professional services, we may collect information necessary to perform the engagement, which may include:

• Cryptocurrency transaction histories
• Public blockchain wallet addresses
• Exchange transaction exports
• Read-only exchange or wallet data
• Digital asset holdings and balances
• Cost-basis information
• Trading records
• DeFi, NFT, staking, mining, lending, borrowing, and other Web3 transaction information
• Bank and payment records
• Accounting records and financial statements
• Tax returns and tax-related information
• Tax identification numbers and other government-issued identifiers where required
• Business records
• Information concerning ownership or control of businesses, funds, DAOs, or other entities
• Other financial or business information reasonably necessary to perform the agreed services

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website or source
• Approximate geographic location derived from IP address
• Date and time of website visits
• Website interaction and usage information
• Cookie and similar technology information

We use this information primarily to operate, maintain, secure, analyze, and improve our website.

2. How We Collect Information

We may collect information through:

• Contact and inquiry forms on our website
• Consultation and scheduling forms
• Email and other communications
• Client onboarding processes
• Engagement letters and service agreements
• Files and records provided by clients
• Accounting and tax software used during an engagement
• Cryptocurrency exchanges and blockchain data sources, where authorized or necessary for the engagement
• Cookies and similar technologies
• Analytics and website technology providers
• Information provided by representatives of a client, such as an employee, accountant, attorney, or other authorized person

Where information is provided to us by a client or another authorized person on behalf of an individual, we may process that information as necessary to provide the requested services.

3. Why We Use Your Information

We use personal and business information for legitimate business and professional purposes, including to:

• Respond to inquiries and requests
• Schedule consultations and meetings
• Provide accounting, bookkeeping, reconciliation, financial reporting, and tax services
• Analyze and reconcile digital asset transactions
• Prepare reports and other agreed deliverables
• Communicate with clients about engagements
• Process payments and manage billing
• Maintain business and accounting records
• Comply with applicable legal, tax, regulatory, and professional obligations
• Protect our website, systems, clients, and business from fraud, misuse, and security threats
• Improve our website, services, and client experience
• Send marketing communications where permitted and, where required, with your consent
• Establish, exercise, or defend legal claims
• Carry out other purposes described to you at or before the time information is collected

We do not use client financial or digital asset information to make investment decisions on behalf of clients.

4. Digital Asset and Blockchain Information

Digital asset engagements may require us to process information that is publicly available on blockchain networks, including wallet addresses, transaction hashes, token transfers, balances, and other on-chain activity.

Blockchain information may be permanent, publicly accessible, and difficult or impossible to remove once recorded on a blockchain.

Bitcounts does not control the underlying blockchain networks and cannot alter or delete information that has already been recorded on a public blockchain.

We use blockchain and digital asset information only as reasonably necessary for the services we provide or for other legitimate business purposes described in this Privacy Policy.

5. What We Do Not Ask For

Bitcounts does not require or request private keys or seed phrases to perform our standard accounting, reconciliation, bookkeeping, or tax services.

We also do not require clients to provide exchange passwords or API credentials with trading, withdrawal, or transfer permissions where read-only alternatives are available.

You should never send private keys, seed phrases, recovery phrases, or other credentials that could provide control over your digital assets to Bitcounts.

If someone claiming to represent Bitcounts requests such information, please contact us directly using the contact information provided on this website before providing any information.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly
• Understand how visitors use our website
• Measure website performance
• Improve website content and functionality
• Remember certain preferences
• Help protect the website against misuse or security threats
• Understand the effectiveness of marketing activities, where applicable

You can generally control cookies through your browser settings.

Where legally required, we may provide additional cookie choices or consent mechanisms.

7. Analytics and Marketing

We may use third-party analytics and marketing technologies to understand website traffic, measure campaigns, and improve our services.

These providers may collect information such as IP address, device information, browser information, pages visited, referral sources, and website interactions.

We do not sell client financial records, cryptocurrency transaction data, wallet information, tax information, or other confidential client records for advertising purposes.

If you receive marketing communications from us, you may unsubscribe using the instructions included in the communication or by contacting us.

8. How We Share Information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide services, comply with legal obligations, or protect our rights.

Depending on the circumstances, these parties may include:

Service Providers

We may use trusted third-party providers for:

• Cloud storage and document management
• Accounting and bookkeeping
• Cryptocurrency accounting and tax software
• Communication and email
• Scheduling
• Payment processing
• Website hosting
• Analytics
• Cybersecurity and technology support

These providers receive only the information reasonably necessary for them to provide their services.

Professional Advisors

We may disclose information to our attorneys, accountants, auditors, insurance providers, consultants, or other professional advisors where reasonably necessary.

Government and Regulatory Authorities

We may disclose information where required or permitted by applicable law, regulation, court order, subpoena, or governmental or regulatory request.

Business Transactions

If Bitcounts is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

With Your Authorization

We may disclose information when you specifically authorize us to do so.

We do not sell or rent client financial records, tax information, cryptocurrency transaction histories, wallet information, private keys, or seed phrases.

9. Third-Party Software and Platforms

Depending on your engagement, Bitcounts may use third-party platforms and software for accounting, reconciliation, tax reporting, document management, communication, storage, and other business functions.

Examples may include cryptocurrency accounting and tax platforms such as CoinTracking, Koinly, CryptoTaxCalculator/SUMM, or similar platforms, depending on the requirements of a particular engagement.

The third-party provider may process information in accordance with its own privacy policy and terms.

We select service providers based on business, operational, and security considerations appropriate to the services they provide. However, no third-party system can be guaranteed to be completely secure or continuously available.

10. Confidentiality of Client Information

Client confidentiality is an important part of our professional services.

Access to client information is limited to individuals and service providers who need the information to perform authorized functions or services.

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Where appropriate, additional confidentiality obligations may be established through an engagement agreement or non-disclosure agreement.

11. Data Security

We take reasonable measures designed to protect personal and confidential information against unauthorized access, disclosure, alteration, and destruction.

Our security practices may include access controls, authentication measures, restricted access to client information, secure file-sharing practices, and other administrative and technical safeguards appropriate to the nature of the information.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted to us or stored by us or our service providers.

12. Data Retention

We retain personal and client information for as long as reasonably necessary to:

• Provide the requested services
• Complete and document client engagements
• Maintain appropriate business and professional records
• Comply with applicable tax, accounting, legal, regulatory, and professional obligations
• Resolve disputes
• Enforce agreements
• Protect our legal rights

Retention periods may vary depending on the type of information, the nature of the engagement, applicable legal requirements, and legitimate business needs.

When information is no longer reasonably required, we may securely delete, destroy, anonymize, or otherwise dispose of it, subject to applicable legal and professional obligations.

13. International Data Transfers

Bitcounts serves clients internationally. As a result, personal information may be processed in countries other than the country in which you live.

Our service providers and business operations may involve international data transfers.

Where applicable law requires specific safeguards for international transfers, we will take reasonable steps to use legally recognized transfer mechanisms and appropriate contractual or other safeguards.

14. California Privacy Rights

If you are a California resident and applicable California privacy law applies to your information, you may have certain rights regarding your personal information.

Depending on the circumstances and applicable law, these may include the right to:

• Know what categories of personal information we collect, use, disclose, or otherwise process
• Request access to certain personal information
• Request correction of inaccurate personal information
• Request deletion of personal information, subject to applicable exceptions
• Opt out of the sale or sharing of personal information, where applicable
• Limit certain uses or disclosures of sensitive personal information, where applicable
• Receive equal treatment for exercising applicable privacy rights

California privacy law provides exceptions to these rights in certain circumstances, including where retention or processing is necessary to comply with legal obligations or for other purposes permitted by law.

Bitcounts does not sell client financial information, tax information, cryptocurrency transaction records, wallet information, or similar confidential client data.

To exercise applicable California privacy rights, contact us using the information in the Contact Us section below. We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

15. Privacy Rights for Individuals in Other Jurisdictions

Depending on where you live and the laws that apply to your information, you may have additional privacy rights.

For individuals protected by the GDPR or similar data protection laws, these rights may include:

• Access to your personal data
• Correction of inaccurate personal data
• Deletion of personal data in certain circumstances
• Restriction of processing in certain circumstances
• Objection to certain processing
• Data portability
• Withdrawal of consent where processing is based on consent
• The right to lodge a complaint with a relevant data protection authority

Where required by applicable law, we will identify the legal basis for processing personal information, which may include:

• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests
• Consent

The availability of these rights depends on applicable law and the circumstances of the processing.

16. Children’s Privacy

Our website and professional services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

17. Third-Party Websites

Our website may contain links to third-party websites, software platforms, or other resources.

These third-party websites operate independently from Bitcounts and may have their own privacy policies and terms.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

We encourage you to review the privacy policy of any third-party website or service before providing personal information.

18. Your Responsibilities

You are responsible for taking reasonable precautions when sharing information with us or using third-party platforms associated with your engagement.

For digital asset engagements, you should:

• Never send private keys or seed phrases
• Avoid providing unnecessary credentials
• Use read-only access where appropriate
• Verify unusual requests for sensitive information
• Notify us promptly if you believe your information or account has been compromised
• Keep your own copies of important financial and tax records

Bitcounts will never ask you to transfer cryptocurrency to us for the purpose of performing an accounting or tax engagement.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

20. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to report a privacy or security concern, please contact us:

Bitcounts Inc.
Email: hello@bitcounts.org
Website: bitcounts.org

U.S. Address:
809 Cuesta Dr Ste B #3022
Mountain View, CA 94040
United States

When submitting a privacy rights request, please provide enough information for us to understand and verify your request. We may request additional information where reasonably necessary to verify your identity and protect against unauthorized disclosure of personal information.