Frequently Asked Questions

Got questions? We’ve got answers.

1. I don't have access to some of my old exchanges anymore. Can you still help?

In many cases, yes. Losing access to an old exchange account doesn’t necessarily mean your transaction history is lost. We can work with the best available information, including historical emails, CSV exports, transaction statements, wallet addresses, blockchain data, tax records, and other supporting documentation.

Where complete records are unavailable, we can reconstruct the transaction history using available records and on-chain data to identify and reconcile as many transactions as possible. Where information remains incomplete, we apply professional judgment based on the available evidence and use a reasonable, supportable approach to complete the reconciliation.

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